The role of the Child Life Worker is to help children continue normal life patterns while in hospital.  They informally assess each child's needs, conduct pre-admission tours, offer guidance and information for parents and caregivers, prepare children for medical procedures or surgery and assist with behaviour modification when necessary.  They use a variety of toys, games, stickers, crafts, books and movies to reward their young patients and to help them relax and feel more at home.  Crafts, for example, can take a child's mind off pending surgery, and blowing bubbles can encourage deeper breathing and reduce stress.

In some cases, a child may need diagnostic tests or other medical procedures.  The Child Life Workers use a hands-on approach to help the child prepare for the experience - introducing them to the health professionals who will be involved, showing the child how equipment is used or demonstrating techniques such as applying a cast using a doll as a patient.

The Child Life Workers are available to offer information and advice about how to prepare children for upcoming treatment.  Normally, the Child Life Workers provide community services, including conducting tours of the paediatric department, holding public information sessions and supervising students who work in the department as part of college placement programs.